Thanks for shopping with us! We hope you'll enjoy our magazine. All orders are shipped from EyeEm HQ in Berlin, Germany. Orders are shipped via Deutsche Post (standard ground, untracked with value under 50 EUR). Please allow up to four weeks (20 business days) for delivery outside of Germany. We would appreciate it if you contact us only after this time has passed for shipping concerns.

We do not accept refunds on magazines. For all other items, you have 14 days from date of receipt of the goods to withdraw your order. Items must be returned at your expense in saleable condition. When placing an order, please ensure that your address is entered in full and is accurate. We may accept corrections on addresses if orders have not been shipped. Please note you may be required to pick up the package at your local post office. In the rare case that your package is deemed undeliverable and returned to us because of an incomplete or incorrect address, we're unable to offer you a refund and we will require an additional shipping charge transferred via PayPal.

If you have questions about your order, please email us at magazine@eyeem.com.